Privacy Policy

Information We Collect

When you engage with our drawing fundamentals platform, we collect different kinds of data to tailor your learning experience and enhance our services.

Personal Information

We gather details you provide directly to us when creating an account or reaching out. This includes your name, email address, phone number, and any messages you submit via our contact forms. When you enroll in our drawing courses, we also collect information about your artistic background and learning goals.

Usage Data

We automatically collect information about how you use our website and learning platform. This includes pages you visit, time spent in various sections, completed drawing exercises, and technical details like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember preferences, and analyze performance. You can adjust cookie settings in your browser preferences.

• Essential cookies for website functionality
• Analytics cookies to understand user behavior
• Preference cookies to recall your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and keep our drawing platform functioning effectively. We commit to handling your information responsibly and only for legitimate purposes.

Educational Services

We use your information to grant access to drawing courses, monitor your progress through various skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for developing your drawing fundamentals.

Communication and Support

Your contact details allow us to respond to inquiries, provide important course updates, and offer technical support when needed. We may also send periodic newsletters about new drawing techniques, featured artwork, or platform improvements if you’ve opted in.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, spot areas where learners struggle, and develop new content that addresses common challenges. This analysis is done in aggregate to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain cases, we may use or disclose your information to comply with Canadian privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and regard privacy as a core aspect of all our business relationships.

Service Providers

We collaborate with trusted third-party service providers who help us run our platform, process payments, send emails, and deliver customer support. These providers access only the information necessary for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If SilentBrookHaven is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We would notify you via email and provide information about any changes to how your information is handled.

Legal Requirements

We may disclose your information when required by Canadian law, a court order, or government request. This includes situations involving potential threats to physical safety, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have specific rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you and ask us to correct any inaccuracies. We’ll provide this information within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we’ll comply unless we have legitimate grounds to keep it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You can unsubscribe from our marketing emails at any time using the unsubscribe link in each message or by contacting us directly. You’ll continue to receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers allow you to control cookies through their settings. You can choose to accept all cookies, reject certain types, or receive notifications before cookies are stored. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transfer, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as needed to provide our services, comply with legal obligations, or resolve disputes. Account details are typically retained for three years after closure, while course progress data may be preserved for up to seven years for educational records.

International Transfers

While our main operations are in Canada, some service providers may process data in other countries. We ensure adequate protections through contractual safeguards and compliance with Canadian privacy requirements for cross-border transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in line with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians can review their child’s information, request corrections or deletions, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we’ve collected from their child, request its deletion, and forbid further collection or use of their child’s data. We provide clear mechanisms for exercising these rights.

If you believe we have inadvertently collected information from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We’ll inform you of significant changes via email or through prominent notices on our website.

Minor updates may be posted without individual notification, so please review this policy regularly. The "Last Updated" date at the top indicates when the latest changes were made.

Your continued use of our platform after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you may stop using our services or contact us to discuss your concerns.